Buyer information — United Kingdom

Seller and contact

Germany, United States and United Kingdom

SILUK Wreczycki Szymon, Markt 1A, 16307 Gartz (Oder), Germany. German VAT ID: DE300301362. Proprietor: Szymon Wreczycki; registered business (Gewerbe), not entered in the German commercial register (Handelsregister).

Phone: +49 160 3211395. Email: silukde@gmail.com.

US and UK orders are sold, fulfilled and dispatched by this German business using DHL.

Poland

Siluk Sp. z o.o., ul. Ku Słońcu 68, 71-047 Szczecin, Poland. NIP: 8522668267; KRS: 0000869755; REGON: 387522550. Share capital: PLN 20,000. Phone: +48 513 553 308. Email: biuro@siluk.pl.

The seller for your market is shown at checkout. The Polish company's registration court details remain to be completed.

Shopping terms and delivery

The product is the SILUK felt cat tunnel, 75 × 27 cm, in grey or anthracite. £39.99 per item, including applicable checkout taxes and free DHL delivery.

Each shop version has its own delivery country, currency and price. Select PL for delivery to Poland, DE for Germany, US for the United States or UK for the United Kingdom. Prices in the other markets are PLN 80.99 (PL), EUR 24.99 (DE), USD 65.00 (US) and GBP 39.99 (UK), per item including delivery.

Adding an item to the cart does not place an order. Submitting checkout sends the order to the seller. An order number is displayed after acceptance by the system. If confirmation is missing, check the order status or contact the seller with the reference number; do not submit the same order again.

When PayPal is available, checkout redirects you to PayPal to pay in GBP. The shop does not ask for your PayPal password. The order remains unpaid until the full payment is confirmed. If payment is interrupted, you can resume payment for the same order or check its status. If online payment is unavailable, arrange payment with the seller.

Estimated delivery: approximately 7 days from Germany with DHL. Delivery times are estimates and may be affected by carrier or customs delays. Provide a complete and accurate address, including a state and ZIP code for the US or a postcode for the UK.

The order form requires internet access, a current browser with JavaScript and browser storage for the random order reference.

Cancellation and returns

Before dispatch you can request cancellation of all or selected remaining items. After dispatch you can request a full or partial return through the order support form. Enter the phone number used at checkout; an order number is needed if several orders match. You can also contact the seller directly.

Returns from the United States and United Kingdom are at the buyer's expense, including the first and partial returns. No free return label is provided for these markets. Return address: SILUK Wreczycki Szymon, Markt 1A, 16307 Gartz (Oder), Germany.

For PL and DE orders, one free label is available for the first return request per order, including a partial return. Further returns from the same order are at the buyer's expense. Polish returns go to Siluk Sp. z o.o., ul. Ku Słońcu 68, 71-047 Szczecin, Poland; German returns go to the German address above. These shipping-cost rules do not override costs the seller must bear for a valid statutory claim concerning faulty goods.

UK consumers buying the standard tunnel online can notify the seller of cancellation within 14 days of receipt and then have another 14 days to send it back. A clear statement is sufficient; the template below is optional. For returned goods, a refund is due within 14 days of receipt by the seller or evidence of return, whichever is earlier, using the original payment method unless otherwise agreed without extra cost.

Optional cancellation notice

Faulty goods and complaints

If an item is faulty, damaged or incorrect, contact the seller using the details above. Describe the issue and the solution you request, and provide enough information to identify the purchase and contact you. Photos can help assess the issue but are not an absolute condition for accepting a complaint.

Your mandatory consumer rights remain unaffected. The seller bears costs required by applicable law for a valid claim. For Polish purchases, the Polish information page describes the local complaint procedure; for German purchases, the German page describes statutory remedies.

For UK consumers, statutory rights concerning faulty goods apply separately from change-of-mind returns. In other markets, remedies and time limits depend on the applicable mandatory law; this page does not restrict those rights.

Privacy and cookies

Aggregate page delivery measurement: the server counts successful product-page HTML responses by day and broad source, browser, device and initial language categories. These statistics do not store IP addresses, full URLs, campaign parameter values, click IDs, user IDs or session IDs. They create no cookies or device fingerprints and are not sent to Meta. Existing internal markers and administrator sessions are used only to exclude those visits. Recognised bots and prefetches are excluded; reloading counts again. A delivery is not proof of a page being viewed or of a unique person. Behavioural and advertising measurement still require separate marketing consent.

Meta Pixel / Conversions API: With your voluntary marketing consent, we use Meta Pixel and the Conversions API to measure Facebook and Instagram advertising. We send page and product views, additions to the basket, checkout starts and confirmed payments, with products, amount, currency, _fbp/_fbc identifiers (if available), IP address and browser information. We do not send form contents, card data, email addresses or phone numbers. Marketing measurement is disabled without consent. Withdraw consent using Cookie settings in the shop footer; this does not undo data already sent. The choice is remembered for up to 180 days. Meta processes data under its privacy policy: https://www.facebook.com/privacy/policy/.

The data controller is the seller responsible for your market, identified in “Seller and contact”. Send privacy requests by email or post to that seller.

Orders: contact details, delivery address, product selection and order notes are stored on the server and sent to Base (BaseLinker) for order management. Processing serves pre-contractual steps and fulfilment of the contract (GDPR Article 6(1)(b)), legal obligations (Article 6(1)(c)), and protection of claims and security (Article 6(1)(f)). Required form data is necessary to process an order.

Payments and recipients: when PayPal is used, the order reference, products, amount and delivery address are shared with PayPal. We store payment references and status, and record confirmed payment in Base. We do not receive your PayPal password. Hosting providers, Base, payment providers and carriers receive data needed for their services.

Browser storage: the shop stores the selected language and a random order reference to recover order status and prevent duplicate submissions. Personal form fields are not saved in local storage. A short-lived IP-address hash is used to limit excessive requests.

View counter: the database holds a total view count without a visitor identifier. On devices marked as internal, the siluk_internal preference is stored locally and in a cookie for up to one year to exclude internal visits. Clearing browser data removes this preference.

Hosting and external content: infrastructure receives connection information such as IP addresses and browser details. Sites hosting uses OpenAI and Cloudflare. Fonts are loaded from Google Fonts; images and video are served with the shop. Hosting or sign-in services may use their own necessary session mechanisms.

Where applicable, data protection rights include access, correction, erasure, restriction, portability, objection and withdrawal of consent. You may complain to the relevant supervisory authority.

This privacy information remains incomplete: retention periods, details of international transfers and provider arrangements still require confirmation by the seller. Translation does not replace completion of those details.